Resolving Conflict Starts with Listening

Isn’t it nice to have a vacation every once in a while? Especially one where you can unplug completely. Ahh…ok, but now I am back.

Today in my reading I got to enjoy this excellent post from author Lisa Earle McLeod on the Keith Ferrazzi blog. In the post, Lisa gives some tips for defusing a conflict before it gets out of control. The three tips that Lisa talks about are:

1.  Beware of false assumptions.

2. Don’t mistake enthusiasm for rigidity.

3. Be open to alternative outcomes.

All three are excellent tips to keep in mind when you are developing the solutions to the conflict that exists between two people but I would suggest to add one more to the top of the list – Listen to your co-worker/partner/peer. As leaders, if we start by really listening to the problem of the person we have conflict with, many times we not only understand where they are coming from and what they are feeling more but they can end up defusing the conflict themselves. It could be their problem alone and they only need a listening ear.
So listen to your co-workers and employees and defuse the conflict before it detonates.

 

 

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Trackbacks/Pingbacks

  1. Getting A Handle On Conflict | Psychopoeia - August 12, 2011

    […] is there only way way of dealing with conflict. Some will preach assertiveness, some will vouch for listening skills, or other methods. Regardless, I would think that it’s arguably better to have a variety of […]

  2. Career Services Informer » Blog Archive » Dave’s Diary: Getting A Handle On Conflict - August 12, 2011

    […] is there only way way of dealing with conflict. Some will preach assertiveness, some will vouch for listening skills, or other methods. Regardless, I would think that it’s arguably better to have a variety of […]

  3. Good Listening Skills. Honestly - August 30, 2011

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